Mrs Puddleducks, Windermere

This was a lovely property overall, very spacious and a great location! On arrival we opened the door to a very strong smell of wet dogs. We then had to remove the two mats from the downstairs lounge area and store them in a cupboard as they were covered in large white dog hairs, almost as though the mats had not been hoovered and cleaned between reservations. A lot of the same white dog hair could be found around the floors, under the sofa and weaved into the cushions on the sofa. We then decided to remove the cushions and store them in the cupboard also. We have a 16 month old toddler who crawls about the floor and plays at that level so the level of cleanliness was not ideal! We completely understand that the property caters for dogs which is not an issue, the issue solely lies with the cleanliness. We expected the property to be cleaned thoroughly between stays to remove the strong smell of wet dog and hairs everywhere. Other than this, the stay was pleasurable. The hot tub is a great addition and the two parking spaces were handy for our two vehicles! The beds were super comfy and very clean! We would defo recommend this stay and also return ourselves as we are sure the cleanliness between dog stays will be addressed. Thank you for having us!

Had a great stay a Mrs Puddleducks, lovely and clean, comfy beds, perfect location right on Windermere's doorstep and only a 15mins stroll down to Beautiful Bowness.

We had a fantastic week at Mrs Puddleducks. Comfy beds we all slept really well. Hot tub was fantastic and a highlight of the stay. We really appreciated the ease of parking for 2 cars a bay at the rear along with a parking pass for use on the front street. Kitchen was clean and equipped with all the cutlery, plates, pans etc that you would need for a week away. Location is perfect, being just a couple of minutes walk to the shops, pubs, and restaurants. There are 2 sitting rooms the one on the lower ground floor level which leads out to the yard with the hot tub was too cold to use while we were there. That being said, we were staying during the cold snowy weather at the start of January where outside temps were below freezing all week I can imagine that's a nice room in the warmer months. It wasn't a real issue as the ground floor front sitting room room was warm and comfy. Thanks for a lovely week.

Lovely house in ideal location with everything you need and the hot tub was great . Very comfy beds, 3 bathrooms and good parking.

Lovely property in a great location, everything on your doorstep no need to go out in your car. The cottage is really well equipped lots of home comforts, the hot tub is perfect after a days walking. Just a couple of points which could improve it, get rid of the wine fridge and put in a washing machine, replace the glass kitchen table with a bench seatchair combination as a bit tight in kitchen and lower tv as it's way too high on wall, also no hair dryer.

This was our 3rd time at Mrs Puddleducks as it was always a favourite. We hadnt been back for a few years due to having a little one but now he can do stairs we decided to return. It was disheartening to see how they had let the place go. Mrs Puddleducks was far from the enchanting, magical cottage it used to be. The lack of care and attention to detail were evident. The outside pipe was disconnected, pouring water on anyone below. There is a leak in the downstairs living room, likely caused by water damage from the disconnected pipe, leading to water dripping in the lounge. The shower in the middle bathroom does not work properly and the screens are hanging off the runners. The shower in the top back bathroom keeps coming off its runners. There is a missing remote meaning you have to share a remote control between the downstairs and middle lounges. Some of the plates, bowls and mugs are chipped. The sofa cushions were covered in dog hairs so had clearly not been cleaned. There was Im assuming a missing mirror on the middle landing which isnt a problem but the unsightly hangers and glue left on the wall show a lack of care. The top bedrooms had their charming door plaques still in place of Jemima and Mrs Tiggywinkle, however, the plaque from the childrens room was missing, to which the children were not pleased about. The location of Mrs Puddleducks is wonderful and it is just a very very short walk to the centre of the town but the lack of care and attention have let it down massively. What is also sad is that many of the issues I have mentioned, have also been mentioned in previous reviews, some from several months ago, and whilst the responses to these reviews offer assurances that the issues would be dealt with, they clearly have not and the responses were just meaningless words as a tick box activity to show they have read them.

We had a lovely first stay at Mrs Puddleducks. The cottage is in a perfect location with good parking facilities. The cottage itself was beautifully presented, very clean and had ample space. The beds were so comfy and the cottage had everything you needed. The hot tub is an amazing extra and it was really easy to use which is a bonus, we enjoyed having a nice quiet relax after a day of walking and chasing a 2 year old around. We highly recommend the cottage and would definitely stay again. Thank you for a lovely stay.

Excellent location close to the shops and eateries 3 storey house so more ... Excellent location close to the shops and eateries 3 storey house so more suitable to mobile visitors although there are handrails on the stairs We really enjoyed the hot tub which was clean and easy to use Two parking spaces which was a bonus We would definitely stay again

Fabulous cottage in perfect location. The hot tub was an added bonus! Disappointed at not having a washing machine which, for the size of the house, you'd expect, but wouldn't put us off returning. WiFi and ground floor smart TV wasn't working well but we managed without it. Otherwise, definitely one of the best properties we've stayed in.

Nice property in a great location, well equipped and it was great to have 2 living rooms. Only minor niggles were one of the TV remotes doesn't work it was different from the others despite all the TV's being the same and we couldn't find the black outside bin!

Lovely cottage in a fantastic location in Windermere town and a 20 min walk straight down to Bowness and the lake. Only 5 mins walk to train station where bus terminus is located. Cottage was clean and a great base. We used the hot tub every day which after a long day out was fantastic. Would definitely recommend.

Had a wonderful stay. The property was perfectly located to Windermere and all it's amenities, shops, restaurants and bars. The property was clean, with comfortable beds and fresh bedding with nice fluffy towels provided. The hot tub was a perfect way to relax after a day's sight seeing. I would definitely book again.

Excellent property right in the heart of the town, property itself is excellent, has everything you want, very clean and plenty of space, Hot tub was very clean and a comfort after a days walking. Overall excellently run, easy to find and use would definitely recommend. Simon

Excellent property and the hot tub was fantastic.

We loved this cottage. Fabulous location in the center of Windermere with loads of restaurants, shops, pubs all within a couple of minutes easy walk. Really quiet at night we slept so well. Lots of walks to do from the door. Really well designed very recently renovated. Everything feels new beds, linens, sofas etc. 3 shower rooms with toilets which is great for getting everyone ready and out in the morning. Kitchen well stocked with lots of mugsglasses so you don't have to constantly wash up. The hot tub was great and used every day. This would be a good property to stay in if you were relying on public transport near the station and frequent buses taking you all over the area. Only little maintenance issue the top of the drain down pipe at the back of the property is blocked, and this overflows when the sink in the middle bathroom is used.

The property was perfect, location, facilities and cleanliness. Decor was very tasteful and the use of space in the bathrooms very cleverly thought out. The only things that let the property down were when we arrived the heating was very low and the house was extremely cold. We tried to adjust the heating and found when it hadnt warmed up a number of the radiators had been turned off and in fact the boiler was running under pressure. We reset the boiler and the house quickly warmed up. If we hadnt had prior knowledge of this particular boiler I think it would have been difficult to sort. The other problem was the hot tub. When we arrived we checked it and it was turned on and showing a temperature of 38 degrees. We cooked a meal and then went to use the hot tub only to find that it wasnt working. The jets werent working and the temperature had dropped. We tried contacting the person named in the folder, Pete but there was no reply. We tried a few of the numbers in the folder but with no joy unfortunately. We book a property because we enjoy going in the hot tub after a meal on the Friday night. We feel that this has taken away some of amazing assets if this property. We finally got through to Sykes the number used was the one on their email confirming the property details and they were very good at communicating with myself. A couple of local hot tub contractors managed to fix the hot tub at 6pm on Saturday and we looked forward to using it on the Sunday. We checked it on Sunday and things seemed to be ok but when we came to use the hot tub on Sunday afternoon we found that a few of the jets were not working and the temperature quickly dropped. We presume that some of the motors may not be working. We were again disappointed as this is a highlight of our stay. We wouldnt want this to affect further bookings for the owners as it was a lovely cottage. We would like you to consider a refund of a small amount due the inconvenience of contacting Sykes, the workmen and the hot tub not working properly. Thank you

Lovely place to stay. Near restaurants shops and the places we wanted to visit. Ensuites a little small and not enough toilet roll. Would have appreciated salt and pepper in the kitchen. Should have had additional towels for the hot tub. Bigger bath towels would also have been nice.

Beautifully refurbished immaculate cottage. Well equipped kitchen and the hot tub a lovely bonus. The stairs may be a problem for the less able. The location is perfect for amenities and 25 mins walk to the lake. Parking outside the property with the permit, and also one space behind property. We thoroughly enjoyed our stay thankyou.

The stairs were heavy for a bunch of over 60s but nothing you can do about that! Mrs Puddleducks is a charming place and the location is amazing. Will rebook next year. Thank you

House was clean tidy and well equipped, 3 flights of stairs make it unsuitable for less mobile. Plenty of on street parking however access to park8ng bay can be difficult due to neighbouring taxi firm who store taxis and repair them on access road.

The property is in a great location and having parking was really convenient. The property is nicely furnished and decorated, and the hot tub was a good addition to use in the evenings. Unfortunately, the property wasn't very clean and is looking quite tired. We understand that the property is booked out quite a bit, but the general maintenance needs to looked at. The tap in the Kitchen dripped constantly, the plinths are falling off, the small fridge isn't fixed in properly so falls forward everytime you open the door, the shower screen in the back double bedroom falls off the runner each time you open it and the back garden is messy and could do with a good clean and tidy up. Also, the cleanliness let the property down. There were cobwebs everywhere, dust on skirting boards, plug sockets, etc and we found a pair of used underwear in the corner of one of the double bedrooms. On arrival, the fridge was not working, which was frustrating as we had stopped at the shops and brought food before turning up at the cottage. Getting hold of anyone from the management company was a nightmare, but they did send someone out that night to fix it. It was evident that the fridge had been off for quite a while, so it made us question if the cleaning team had even opened it when they were there. Some of the Kitchen amenities also need to be improved. A larger frying pan is required this has been mentioned in numerous reviews so you would think the ownersmanagement would have purchased one by now. Additional plates, bowls, cutlery, etc would also have been useful. For the price we paid, we expected a slightly higher standard so wouldn't choose to stay again.

Cottage was true to photos and had everything we needed. Layout was excellent and loads of storage space. Very clean both on the inside and the back yard. Hot tub man came daily to check it. We had been informed that the jets were not working but that did not bother us. Property is in a fabulous location literally a 2 minute walk to shops, bars and restaurants. Despite the close proximity we never heard any noise. No complaints from us and we would certainly return

Pictures for this cottage were accurate, however when you arrive at the cottage there are massive signs or Wear and tear, cleanliness is well below par, net curtains and bedding could do with being replaced, carpet could do with a deep clean. We requested a cot bed and High chair but couldnt find them on first inspection but eventually found them in the cupboard under the stairs both were very dirty and had to be cleaned before use, would have been nice if they had been set up on arrival and cleaned for us as its not a cheap holiday experience. The hot tub needs to be replaced as its not fit for use missing covers on most jets , no lights and it felt unclean. Would not book this cottage again sorry we paid A lot of money and I dont feel it reflected that.

We had overall lovely stay at Mrs puddleducks the location was brilliant. Close to shops bars and restaurants everything you would need. The bus stop is very near for my mother and father who couldn't walk into bowness and Ambleside. Its ideal if you don't want to use the car as the parking in nearby towns can get get busy. A couple of disappointing things one was the jets on the hot tubs aren't working, I can see others have mention this. Also the hoover smelt like wet dog too the point it was over powering and we have a dog and I've never smelt anything like it and the paint work was a little tired. This is purely feedback, we had a great time and we had the best time exploring and it was great base for all our family. Older and younger.

The property is tired and cleanlinese is poor, The pictures of the property must have been taken when it first opened as it bears no resembelence to the actual property itself it does not look like the description provided. The rear garden is untidy and falling to bits, hot tub is not working correctly jets blocked. Front Garden untidy. I understand that it is rented but the condition of internal and external features look to have been deterioating for quite sometime not just over one season. But ha ho you have had your money so I am sure you will throw this honest reflection of our thoughts in the bin, and move on.

Lovely cottage in a great location. Kitchen amenities could improve e.g., a larger frying pan and the lack of washerdryer is an issue a trip to the laundrette whilst on holiday isn't ideal. Maybe an outhouse if there's no space internally. Otherwise a great little cottage for access to the lakes.

Generally, a great lace up stay. Very close to the main town and in walking distance of amazing bars and restaurants. Some beautiful small shops snd convenient stores Coop snd Sainsburys open late. The place is very well set out. However we couldnt sit in the upper lounge in the evening as no curtain on the all glass door. Though this was a lovely room. The bedrooms are basic but the bunk room lacks any clothes or any storage of any sort and the 2 double rooms have a small wardrobe sufficient for a weeks holiday. However barely enough hangers for the use of 6 people let alone 6. I ended up buying some. The upper shower at the bank worked very well and was very powerful. The hot tub, a welcome extra though paid for in the rental price was a disappointment as is was powerless even within jets opened to the max, the bubbles were lacking ! Though great to see that the hot tub is regularly checked, it would have been nice to know when he was coming as it was a surprise to see him appear each time. The kitchen, I found to have generally all the facilities snd equipment I needed. Though missing a couple of things scissors and a bread cutting knife! The fridge was just about big enough for us and we took advantage of putting some items in the wine fridge. Generally the place is quite grubby, especially the lower floor. The floors were dirty, no vacuuming had been done in a long time under the sofa the fluff and dirt under was awful. I think you need to reconsider your cleaners seriously. The glass tables and mirrors were dreadful as if wiped with a dirty cloth and the skirting boards and other surfaces has clearing not been touched in s long time. The bin was dreadful, the previous guest had clearly had fish and the bin absolutely stunk! Id actually question whether it is cleaned between guests. Which leads me to another thing, the lack of any cleaning products in the property. I would not have expected to go out snd but cloths, washing up liquid, dishwasher tablets, disinfectant, cleaner sprays and bleach!

Came last year found it perfect on returning this year not as much the hot tub was not up to standard only oneside worked at a time a guy came twice we spoke to him about it ge said he would cone back on Friday by then we were leaving so not happy. The shower in the main room was hot my brother nearly scalded himself. ONLY one pot towel and no oven gloves should be better

Having booked ages before, was very disappointed to arrive to an uncleaned spot after a long travel day, 7 hour flight and 2 hour train ride. We spent extra to go out for dinner to wait for cleaners. The cleaner had done a fabulous job when we arrived back a few hours later. The place was central, hot tub very relaxing.

Nice cottage, great location. Clean and tidy. After a five hour drive it was a shame to have to go out to buy toilet rolls. Did not expect a welcome pack but did expect that basic item to be available. The shower in the main bathroom was either boiling or freezing so could not be used, luckily we used the other shower. That needs to be fixed. Otherwise a pleasant stay

The kitchen needs to be equipped with more good quality items and should have enough of everything to match in order to feed and provide. A nice table setting for the correct amount of guests. Pans were not great as there wasnt enough, owsmall frying pan only

The house is lovely, the choice of 2 sitting rooms meant the teenager in the party could escape. The location was perfect, the hottub was lovely and it was reassuring that it was checked on regularly while we were there. We do think that perhaps a change of towels could be left or dropped off midway through the week, as a week of showering and hottub with only 1 bath towel each was tough with no washing machine days out and Easter opening prevented using the launderette.

The cottage was in a perfect location, easy walking distance to shops, bars and restaurants. The cottage was lovely and clean. Also warm. We all enjoyed the hot tub too. Would definitely recommend and hope to return soon.

Myself and friends rented the cottage over Christmas this year. There were 5 adults and 1 child and overall we have rated the cottage 35 stars. The location in the centre of Windermere is the propertys best asset a 2 minute walk to the shops, cafes and 5 mins to the nearest bar. Windermere itself was charming and the people in shops bars very friendly. We were contacted by the company as we were driving to Windermere to let us know that the cleaners would be later than check in time and we were ok with that. However, the cottage was left without some bedding being changed and other bedding left over the bannister for us to make up our own All the bathrooms were clean and tidy with towels left. Unfortunately, the outside bin was not emptied and was left full to the point that we could not fit in any of our rubbish bags and had to leave them in the garden, which was not ideal. The facilities in the cottage were not as good as we had expected the kitchendiner was less spacious than it looked on the photographs and the fridge was small for the number of people it catered for, with only an inbuilt ice box and as we were there over Christmas, we had a lot of food !! There were also only 5 dining chairs provided,so we had to use a chair from the garden. We felt that a washing machine would have been handy, especially if you were staying longer than a few days. There were 2 lounge areas, one at ground level and one on the basement level next to the kitchen. Unfortunately, none of these rooms provided enough seating for 5 adults and a child to sit together and again we ended up using a garden chair footstool. The 2 double bedrooms benefitted from having ensuite facilities, though the heating was temperamental with one of the radiators not working. The room with the bunk beds was very small with no furniture apart from a small shelf on the wall under the mirror. This room had been described as potentially having one adult on the bottom bunk and a child on top the room was definitely not big enough for an adult to share with nowhere to store clothes etc. The main bathroom was spacious,but unfortunately the shower was temperamental to the point that we could not use it it went from scalding hot to cold several times in the course of a shower and no amount of adjusting controls made any difference. The flusher in the main toilet was not efficient and required many flushes to clear even toilet paper. The company were very helpful and friendly any time we had dealings with them and got back to us promptly when needed. In summary, although we enjoyed our stay, we felt that the cottage was too small for a group of 5 adults and a child

Absolutely loved our stay. Fabulous cottage. Ideal location. As we are a family of 3 adults with knee problems all the stairs over three floors was abit much but would definitely recommend this cottage its lovely. Two sitting rooms which was perfect for my mum who likes to watch all the soaps and we dont. However the downstairs sitting room was very cold there seemed to be a draft coming from the cupboard near the door. The cottage has everything you need. We really really enjoyed my December birthday week. The Christmas tree was a lovely added touch too x

The only fault we had is the radiator in the front double room did not work , so was very cold in there. We all had a fab time , lovely place ,very picturesque. The hot tub was an added bonus. We would definitely book again.

We enjoyed our stay & most elements were as we expected however we found the 2 flights of stairs a bit taxing for us at our ages although we were aware of them before we booked, the bed was very comfortable all in all an enjoyable stay.