Pottergill, Windermere

Pottergill is a beautifully finished property but has a cleaning issue that needs to be resolved. On our arrival it wasn't cleaned ready for change over. We had to make our own beds and had no response from the emergency number. We had to lodge a complaint the next morning and they sent a cleaner that in our opinion made it worse. They broke the bedroom stool. They left the garden furniture in disarray and they failed to clean the oven and bathrooms to an acceptable standard. I asked for 200 compensationrefund which I thought was reasonable. The owner declined and I'm now having to dispute through my credit card which is using up my valued time and I will now be requesting more for the inconvenience. The property itself is located in a perfect location and finished to a very high standard and has everything that is listed. It just isn't clean and unless the owner resolves this problem for the future I would avoid booking this property until it states this issue has been resolved.

Great location and parts of the cottage were nicely furnished but generally disappointing inside. Not very well cleaned, and no basics like soap in one of the bathrooms and nothing in kitchen re a welcome pack. Luckily I had brought my own salt and pepper! We struggled working out how to use the kitchen hob. I had the ground floor bedroom with only a blind which didnt keep the light out. There was a mattress topper on my bed which had been well used and was covered in bobbles which I could feel through the sheet. We struggled to actually close the back gate and couldnt lock it which we felt want very good re security. Finally the Information pack needs reviewing and updating.

The pros are that the property is in a perfect location right in the town and within easy walking distance of everything. It is decorated to a high standard throughout and has a hot tub and parking for 2 cars. The cons are the poor cleanliness and general lack of maintenance which just let it down. It could be a fabulous property if it was being better maintained and properly cleaned.

We had a great stay here. The property is lovely and has everything you need. It is centrally located and it was great to have a parking space at the back, as well as at the front of the property, with the supplied permit. There are 2 things that stopped us giving it the 5 star rating it really deserves. The first is that whilst the property details states it does have a ground floor bedroom, which was great for my disabled friend, you do have to go downstairs to use the kitchen and lounge area and if you wish to use the hot tub. The only other thing is the cleanliness. On the whole it was great, but the skirting boards and some of the light fittings good do with a good wipe down. Other than that, I would have to say I would stay there again.

Fabulous house, ideally located, parking was a good send. Great family get away had by all xxx

Fantastic place to stay. Having private parking at rear and on street voucher parking at front is a huge bonus in Windermere. Centrally located yet very quiet. The house was stylish, clean, warm and comfortable. Plenty of kitchen utensils made cooking and eating there a pleasure. Bedrooms and bathrooms were well presented. We went for a group hiking trip and returning to the hot tub was a joy. Weve stayed in many self catering properties and this was one of the best. Many thanks for sharing your property, we would happily return

The boiler repeatedly cuts out it has a fault, luckily we could fix it. the sky does not work downstairs. The 2nd floor bathroom floor becomes saturated and then water leaks onto the first floor bed. There is no obvious caretaker number to call for problems. Other than this its a lovely cottage with comfy beds and nicely decorated.

Lovely cottage with everything you need Only down fall! No high ball glasses or just normal glasses in kitchen just small mini wine glasses Bought some n left them for other guests Apart from that everything was amazing Permit left for car on street parking and there car port yard for your car its all good Hot tub big enough for us 5 Neighbours lovely And location was amazing right in the town of Windermere

Stayed a few times here, Great location, great facilities. Unfortunately the cleanliness this time around wasnt up to the usual high standard but thats an easy resolve for the owners. Few little maintenance issues which has been fed back separately too. Will stay again

His was my second time staying at Pottergill. The first time, we noticed it wasn't as clean as it could have been, with some dust and mould on the shower tiles. However, on my last visit, we had to call Sykes Cottages. The fridge was dirty, oil was all over the cooker top, a mound of dirt from someone's walking boots, a messy kitchen table, and crumbs and stains on the sofa. I opened the cupboard under the sink, and it fell off. We called Sykes Cottages and sent photos, and they contacted the owner. Sykes Cottages arranged for the cupboard door to be repaired but not the cleaning, as the owner said it had been done. I had no option but to clean up. I did ask for some of my money back, but the owner refused again, saying the house had been cleaned. I won't be staying again. It's such a shame, as if cleaned, it would be a lovely place to stay.

A lovely holiday cottage in an excellent location. Easy to get to places either by car or bus. Cottage was beautiful, very clean and a high standard of decor and facilities. Enjoyed the hot tub most evenings. Would highly recommend and would book again if returning to the Lake District.

Good Afternoon, Pottergill December 2023. I apologise for the delay in this review. My wife, daughter, son in law, and grand daughters along with myself all enjoyed Pottergill. The property overall was what we expected, but unfortunately the cleaning of the property let it initial experience down badly. We feel that the cleanliness in certain areas left a lot to be desired. 1. The upstairs back bedroom was reasonably clean, apart from a pair of a ladies walking boots in a black bin liner left under the bed along with an 'old' Marks & Spencer fabric bag. 2. The front bedroom, there was crisps crumbs on the floor with a Walkers crisp packet and a empty Coke Cola plastic bottle again under the bed. 3. In the loft bedroom, where there are 2 single beds, one of the bedside light shades were missing, and there were remains of an baby's 'cot mobile' in the corner of the room. 4. Main bathroom, There was a large 'clump' of what was hair taken from a hair brush, just placed at the side of the bathroom radio which did not work and at the side of the toilet seat, was an empty cardboard toilet roll. 5. The small TV room upstairs, again had sweet wrappers under the sofa. 5. Downstairs in the living room, one of the sofa's had what looked like a reasonably fresh chocolate drink stain on it. After we used some warm water and cleaning agent, this 'stain' was reduced considerably. This is something the 'cleaning team' should have done before we arrived. 6. The outside brick 'shed' where the washing machine and freezer were was okay, but again the lights inside did not work with possibly a blown bulb, again not checked or changed. I have taken some photos of the above mentioned issues. Overall....the property itself was nice but Sykes 'cleaning team' leave an awful lot to be desired, they certainly cannot do their jobs efficiently. This has put a disappointment against Sykes, and the cleaning team need in my view to be made aware of their failings, and brought up to standard as soon as possible. Mr K Ryder.

We really enjoyed our stay. Great location close to amenities and an ideal base to explore the area. The cottage was really comfortable and homely, with lovely little touches. The roll top bath and hot tub were well used. Would definitely recommend and would absolutely rebook for future visits to the Lakes.

Thoroughly enjoyed our stay, the location was perfect. However a few minor things that would have made a big difference were... 1. The bedroom in the middle room was so so HOT, it was impossible to control the temperature and unfortunately led to poor sleep the entire week. Also the bed was incredibly creeky and seemed to need tightened. 2. The shower in the middle room must have been blocked, it overflowed all over the floor if you were in for anymore than 23 minutes. 3. A washing machine would have been great, saves a large family gaving to bring back a weeks worth of washing. 4. Loved the hot tub, location and decor of the house.

We have just returned from a long weekend at this wonderful cottage. It was well located near all amenities around a 25 minute walk to bowness lake which was great. Very clean well equipped accommodation with lots of space.

We really enjoyed our weeks stay at Pottergill. The location and 2 parking spaces was brilliant. The four storey cottage was a Tardis, so much room for 5 adults and the overall cottage was beautifully decorated and presented. The heating was very effective and easy to control. We were impressed with the bathrooms and the water pressure, plenty for 5 adults. We also enjoyed the Hot tub, very clean and well maintained. Slight negatives were some pans didn't work on induction hob and no big pans luckily read review , and took our own, mattresses could be better quality but weren't terrible, some furnishings were slightly brokencastors on settees , ornament broke and mirror in ground floor bedroom. These slight negatives did not affect our enjoyment of our stay and we would return to the cottage again.

The location is very convenient for all amenities. The property was clean and the beds were comfortable. However we were extremely disappointed with the many pieces of furnisher which were broken and unsafe to use on our arrival. These should have been checked before our arrival. Whilst an attempt was made to fix the furnisher during our stay, it was unsuccessful! Also we were left only small hand towels in one bedroom instead of bath towels. The cottage looks beautiful, but the furniture in the kitchen and lower ground living room is not fit for purpose. Two of the six dining chairs were broken, all chairs were badly soiled, and the table was too large for the space! The feature wood burner was not in working order. The outdoor seating area was unusable, because the chairs and table were broken and there was insufficient room to sit comfortably outdoors. Besides it is a miserable space! A few plants or hanging baskets would make it more appealing. The kitchen is poorly planned and lacks sufficient equipment to cook a decent meal for groups. Whilst the complimentary cleaning pack and tea and biscuits were welcomed, the meagre cleaning materials available were disappointing. Other properties have a decent supply of toilet paper, soap, washing up liquid, toilet cleaner and multi surface cleaner. The small fridge had broken shelves making the usable space within it extremely limited. Furthermore it was extremely inconvenient that the freezer was located in the outbuilding! The carpet in the kitchen is impractical hosting dirt and bacteria! The second bedroom is narrow and there is insufficient space to walk around the bed, making it extremely awkward for two people to share. The cottage is comfortable for two but crowded for four! The property did not meet our expectations.

Lovely stay at Pottergil! The perfect base for a week in Windemere. Close to all amenities and the cottage was decorated to an extremely high standard.

The cottage was just as listed. It was close to all facilities and suited us a 2 separate families. The rooms were far enough away to get away and enjoy some privacy yet we were all together and the hot tub was lush.

Pottersgill is a lovely property. The furniture and decor is of a high standard. The reception areas basement kitchen dining lounge space was cosy. We stayed as a family of four. The off street parking was very convenient. The hot tub was a lovely bonus! We enjoyed the position of the property, just off the main streets of Windermere, so nice and quiet, but a few steps from all the action. Plenty of walks into the lovely countryside from our front door, if not a short drive away. We took the car ferry across Windermere over to Wray Castle and went for a lovely circular walk. The downside was that cooking required the patio doors to be opened as the kitchen window didnt open. Also, the pots and pans wouldnt have been big enough to cook for 6 people. I had to split pasta cooking between two small pots. There was no frying pan suitable for the induction hob. Other than this, I would definitely return. It was a comfortable property to stay for the week.

Lovely property and in a perfect location! We had a brilliant weekend away. Only downside was not having heating for the first night and finding strands of hair in one of the beds

The property was lovely but definitely in need of maintenance. Kitchen bulb was out when we arrived so clearly not checked before handing over to us. Cupboard door under the sink was broken and hanging off. First floor shower was heavily in need of sealing and grouting. Second floor shower, the pipe had small holes in it so the water would spray out. The stair carpet was either extremely worn or badly fitted, my son and wife both stepped down and got a small hole in their feet from the underlying carpet grippers. Apart from that, there was no fire pack provided on arrival, and despite Sykes twice promising to send someone round with this, they never came or contacted us. Overall a lovely house, but lacking proper care and maintenance and also customer service.

On the whole we enjoyed our stay at Pottergill. The house is nice and fairly modern with hot tub etc. just some pointers for improvement would include another bin. When we arrived on Friday the bin was 34 full and by Sunday night I was sneaking rubbish in other bins that were sitting out for collection. Not really what you want to do on holiday! The bottle bins were full to the brim when we even got there. Also the issue with the parking permit, it wasnt there when we arrived. During a phone call to Sykes we were asked to use a pay and display and reclaim the money at 18 per day! No, we were doing that and the parking permit arrived. Also some basic things in the house, ventilation in the kitchen area could be improved, after cooking 12 rashers of bacon to the noise from the smoke detectors, was very annoying. Also little touch up areas in paint at the bottom of the stairs to the first floor would be good and a scrub of the shower cubicles to remove the patches of mould. However, generally Pottergill is a nice house for a weekend, close to facilities, with more than you expect from a rental including Sky Q and a very well equipped kitchen.

The property is beautifully decorated and furnished. It was spotlessley clean. Could do with front door mat in case of muddy feet. The bathroom is spacious and showers are wonderful. The hot tub would benefit from some form of cover gazebo? for privacy and to protect from the elements. The rear parking space is not suitable for larger cars. All in all a lovely stay, thank you.

Beautiful cottage in a perfect central location with the added bonus of a hot tub. Ideally positioned for shops restaurants and walks

A beautiful cottage in a great location, would have loved to stay the whole week ... A beautiful cottage in a great location, would have loved to stay the whole week but due to an emergency back home we had to leave early

Dishwasher doesnt work properly. The upper arm doesnt spin. Everything else was fantastic.

Excellent facilities, excellent location. The attention to detail in the whole of the property was just amazing making it feel such a lovely place to relax and unwind. I would definitely recommend to family and friends. Thank you for making our couple of nights a pleasure.

Second day of holiday no hot water, boiler was leaking on to worktop below. Engineer was sent and apparently this has been an ongoing problem 4 weeks prior to our arrival. There was also a leaking radiator in the lounge which had a bowl under it to which we had to keep emptying to avoid soggy carpets. Engineer under instructions from the owner did minimal works. Not acceptable a dodgy boiler if its leaking water what else could it be leaking? For what we paid for the rental very disappointed. A lovely cottage in a great location let down by the boiler and the owner. Kind regards Jason and Diana Edwards.

This little house is beautiful, every thing in it is just lovely

Great property with a brilliant location. Property is set out really well and to a extremely high standard. Bathroom is beautiful and beds so comfortable. Hot tub felt like it needed servicing, jets seemed slow but that didnt stop us enjoying our stay. Another bonus is the parking space behind the property and the permit for the front. No complimentary logs for the fire so we had to buy some which was worth it as it really warmed up the room. Definitely recommend staying here.

Had a brilliant stay at Pottergill. Welcomed by tasteful Christmas decorations and appreciated welcome pack. The house was very well stocked with everything we needed. We had our 11 month old baby with us and although there were many stairs in the property we managed fine. A safety gate and fire guard would have been very much appreciated for future stays. Called ahead to ask for highchair and travel cot which were there upon arrival. The house is very tastefully decorated with lovely locally sourced ornaments and art. Local books and helpful leaflets were appreciated. We have a 4x4 vehicle and managed to park on an angle at the rear of the property without problems. The hot tub was a wonderful luxury which we greatly enjoyed. There was no welcome pack for the wood burner when we arrived which we were hoping to use. Overall a really nice stay and we would visit again. Thank you!

We really enjoyed our stay, especially the hot tub and fire. We thought the parking was going to be tricky but it worked out well although we had two quite small cars. Lots of stairs so probably not good for young children. Great location. Overall we would highly recommend this property.

Positives great location for all amenities. Beautifully decorated throughout with lovely furniture and all mod cons, good use of space, hot tub was a bonus, parking permit and complimentary dishwasher tabletsclothswashing up liquid etc appreciated Negatives the property is not suitable for infantssmall childrenelderly due to steepness of steps with no guardsgates available for safety. The kitchen extracter was so loud and using the grill set off all the smoke alarms! On arrival, there were noticeable lipstick marks on some of the glasses in the cupboard and some of the pans were not clean enough to use we put them in the dishwasher with the items we had used, but ultimately ran out of dishwasher tablets cleaning items from the kitchen we hadn't used had to question the cleanliness and preparation of the cottage for our stay. There were no instructions or provisions to use the log burner which was disappointing if we had wished to use that. There were no contact details for the owners in the instructions or email information sent to inform of any issues. There were no provisioninstructions for recycling items and the recycling box in the shed was piled high with empty alcohol bottles seems to be quite a lot so maybe from more than 1 previous guest again felt no preparation had been made for our stay, we had no where to put our recycling. The timetable for council refuserecycling in the info book was from 2020. There were gaps around the front door so it let cold air and had to be locked to make sure it was closed fully, but even then was debatable if it really was fully closed as there were cold drafts coming in from it. In the entrance there was a notice regarding covid regulations and to put all used towelsbedding in the bags provided upon departure there were no bags provided. There were hairs and fluff in the bed, under the duvet of the 1st bedroom entrance floor so we had to question if it had been cleaned before we arrived. The towel rail in the bathroom entrance level became so hot it burned my partners arms due to the limited space in it to move around obviously a specific risk to small childreninfants. The extracter switch was also faulty as it didn't always turn off. The bathroom of the 2nd floor was stunning, however, there was mould around the walk in shower cubicle, and when the shower was turned on water not only came down from the shower head but also sprayed out of the pipe! All over the shower area and out onto the bathroom floor, so we had to use some of the towels mopping the excess water up. On closer inspection, there was a crack in the pipe so we couldn't use that shower at all. The claw bath was gorgeous, but only produced luke warm water from the taps we had to fill it using the shower head which did have hot water. No bath mat provided for the bath, so again unsuitable for infantssmall children. The 2nd floor bedroom was lovely, but the noise from the road outside could be heard and disrupted sleep. The heating system was strange with regards to the different floors the entrance floor was comfortable, as was the kitchen as long as the ovengrill wasn't on. The 2nd floor was stifling hot and turning the radiators down didn't help. Opening the window didn't cool it down and just let all the street noise in. The attic room not that we used that was freezing. There was parking advertised for the property, but it was only suitable for a small car and as some of the local residents parked a white van and taxi directly opposite the space we couldn't swing our car in if we wanted to. Luckily the parking permit allowed on street parking. The back gate didn't boltlock as the fixings were not level. The info in the manual gave a code, but not sure what that was for as it was open anyway. We also received an unexpected visit from the council asking for the owner which we didn't have details for and when we explained we had rented the property for the week, they then wanted details on who we had booked through etc. They left a letter which we had to leave for the owner in the entrance. Overall, we enjoyed the stay as the location was good and the property did have all the mod cons, however we feel there needs to be improvements for infantsmall children to safely stay here. We also understand this was a last minutesame day booking as our original booking for a log cabin was cancelled as we were setting off due to storm arwen, but we still expected a good level of cleanliness and contact info especially due to the cracked shower pipeheatingwater issues and council visit for a rental property.

We enjoyed a week at Pottergill great location near to the town center and station so it is very easy to get around. The house is nicely furnished and the hot tub was great.

Absolutely beautiful cottage! We loved our stay. Very clean and literally a stone throw away from lovely restaurants and bars. Hopefully we will be back

Gorgeous cottage,well equipped and fantastic location. The hot tub was a lovely way to relax after a day out.Would definitely recommend.

We really enjoyed our stay. Great location close to amenities and an ideal base to explore the area. The cottage was really comfortable and homely, with lovely little touches. The roll top bath and hot tub were well used. Would definitely recommend and would absolutely rebook for future visits to the Lakes.